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Existing Users:
Trouble with your login? All ID's and
passwords are case sensitive in all uppercase (capital) letters. We
suggest you engage your caps lock key throughout the login. If you
have trouble logging in, double check to make sure all the letters are
capitalized. Passwords end with a number, i.e. 01, 02, 11, 12,
etc... If your password contains the digit 0 (zero), check to
make sure you did not type the letter "O".
Your username is a series of numbers (usually 9
digits) some have an A, B or an AB following the numbers. Passwords
are capital letters followed by two or three digits. Check to
see that you haven't switched the two.
Logging In to the Agent Services
Website (ASW)
USA Quote
Downloading Software
Viewing Files
Accessing Data
Site Navigation
Software/Hardware
Fullscreen Troubleshooting
Display Troubleshooting
Logging In to the ASW
Do not bookmark or save your password. If you mistype your user name/password
then subsequent attempts may also fail. If you cannot log in correctly to the site, try
closing your browser completely, then begin again. If you have lost your user name/password, send a message to agent.request@nhic.com,
or go to the contact window.
The NHIC Agent Services Website supports the following software
configuration: Internet Explorer 5 or above, Windows 95/98/NT, Flash5 Player.
Limited technical support is available for this configuration only.
USA Quote:
It is recommended that you uninstall all previous versions
of this software prior to installing the latest version. To uninstall a
program click on Start>> Settings>> Control Panel. With this
window open click on Add/Remove Software. Find the program to be
uninstalled in the list, highlight it by clicking on it one time, then click
Add/Remove.
If you are creating multiple quotes, make sure your exit
all the way back to the Create A Quote screen in between quotes to avoid data
from one quote being automatically included in the next one.
Creating shortcuts for the USA Quote software is not
recommended due to the confusion and support issues that arise from updating to
the newest version of the software. The recommended method of opening your
USA Quote software is by way of the Start menu.
NHIC reserves the distribution rights to USA Quote.
Distribution is via the download page of the secured Agent Services
Website. Floppy diskettes and/or CD's are not available.
Downloading Software:
We recommend the following download procedure. After
clicking on the file name that appears in the Downloads section, a box will come
up asking where to save the file. Click "Save this program to
disk". Click "OK". Save In: Desktop, then click
"OK". This will download the program to your local machine and
place the icon on your Desktop. After the download is complete, go to your
Desktop by minimizing all open windows, and the new icon representing your
downloaded software should be visible. To install this software, you will
need to double-click this new icon and follow the on-screen instructions.
Viewing Files:
You must have Adobe Acrobat Reader installed to open files
that are in the PDF format. A free copy of Adobe Acrobat Reader is
available on the Download page of the ASW. For files with the .ZIP
extension you will need EazyZip 2000 also available on this page.
Accessing Data:
Material is updated between 12 PM and 1 PM Central time
Monday through Friday. If you are unable to access any part of the site
during this time period, please try again after 1 PM. Pending Status data
is updated between 3 AM and 7 AM.
Site Navigation:
We recommend you check the News section each time you log
in to check for newly posted information, as well as information related to
changes to the ASW. The main part of the ASW should open full screen on
your computer. You may still access other running programs on your
computer by clicking the Window key on your keyboard (located next the CTRL key
in most cases), or you can press and hold ALT, then press TAB. Press TAB
again will allow you to choose from the pop-up list which software you would
like to switch to. Releasing these keys will make the highlighted
selection. To return, repeat this process.
Many sections of the ASW will open in a new window above
the main window of the website. To close these windows, and return to the
main menu, just click on the X located on the top right corner of the window you
wish to close.
To reposition an open window on your screen, click on the
bar found at the top of the window, and drag it to the new location. This
may take a bit of practice to master, however it can help you really organize
your screen.
Software/Hardware:
The NHIC Agent Services Website supports the following software
configuration: Internet Explorer 5 or above, Outlook Express 5, Windows 95/98/NT, Flash5 Player.
Limited technical support is available for this configuration only.
There are no hardware requirements for viewing the ASW, however older
processors, and low memory configurations may not view the site as smoothly as
it was intended. If you believe you are having a problem with this,
consult a professional about upgrading your hardware.
Fullscreen Troubleshooting:
The NHIC Agent Services Website supports the following software
configuration: Internet Explorer 5 or above, Outlook Express 5, Windows 95/98/NT, Flash5 Player.
Limited technical support is available for this configuration only. If you
are having trouble with this configuration please contact us for further
assistance.
Display
Troubleshooting:
Your
Internet browser may cache a copy of the graphics (flash files) locally on
the computer so that they may be loaded faster during future visits.
Security levels are high on this site; therefore, it is very
sensitive and requires some routine maintenance.
To insure that you are getting the correct information, please delete all
temporary Internet files periodically.
NHIC recommends using Explorer as a browser for this site.
To delete temporary Internet files in Explorer 5, click Tools then
click on Internet Options. Under
the General tab the middle section of the box is labeled Temporary
Internet files. Click on
Delete Files then click the OK button at the bottom.
All versions of Explorer and other browsers have a method of
deleting temporary Internet files similar to Explorer 5.
If you have never successfully logged on and get a blank green
screen after clicking on the Login icon, go back to the Login page and
click on the Flash5 Plug-in link. After
it has downloaded, shut your system down and power back up.
Then clean out your temporary Internet files.
If you have logged on successfully before but log on and get
nothing but a blank green screen, clean out your temporary Internet files
first. If that does not
correct your problem go to http://www.microsoft.com
and download Explorer 5.5. Install
this browser as your default browser.
To
improve the clarity of the text the following settings are recommended:
Resolution
on Desktop Area at 1024 by 768 pixels; Color Palette at 16 bit (True
Color) (lower settings may make some text blurry).
To make these adjustments go to Start, Settings, Control Panel,
Display. Click on the
Settings tab. Adjust the
slide bar to adjust the pixels and use the drop down box to reset the
Color. Click the Apply
button. After these
adjustments have been made it may be necessary to make adjustments on your
Monitor (your actual “screen”). Monitors
vary greatly depending on the brand but every monitor has knobs or buttons
to adjust height, width etc. of what is showing on the screen much like a
TV set.
Performance
on a 300MHz 32MB RAM computer should be at the peak level the site was
designed for. Load time is
based mostly on your connection to the Internet.
Processor plays very little in the load time.
There will be no text only version of the site,
however we will always be revising the site to make it run more smoothly.
Contact
Us for additional information.
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